Return Policy

Return Policy

Refund/Exchange Policy All sales are finalWe do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully. If you have any questions about our products, please contact us by email before placing an order. Warranty Policy Our products may require maintenance or minor adjustments. This does not mean that the product is defective.  14-Day Warranty, DOA and Wrong Item Claims  Please contact our customer service team by email at resale@smooth-vape.com with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. “Dead on Arrival” (DOA) and “Wrong Item” claims must be reported to us within 72 hours from the delivery time. “14-day Warranty” claims must be reported to us within 14 days from the delivery date.  Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.  Shipping Costs Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us.  14-Day Warranty Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective. All Products (unless specifically stated otherwise), carry an implied, industry-standard 14-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 14-Day warranty begins on the day the product is delivered and not on the day it was put to use.  Items not covered under our 14-day warranty: Cartridges, cartomizers, e-Liquid and clearance items. Scratches and discoloration are considered normal wear and tear and is not covered by warranty. 30-Day Warranty on the following items:

  • All 18650, 18350 and 14500 batteries
  • All Ego Series batteries
  • All 18650 Mods
  • All chargers

Dead on Arrival (DOA) Cartomizers, HV atomizers and Clearance items (excluding eLiquids) are only covered by our DOA warranty. DOA items must be reported to us within 72 hours of receiving them. Order Cancellation Policy Please submit any cancellation via email to resale@smooth-vape.com. Once the order has been shipped, we will not be able to cancel your order. Compatibility We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.